Professional Profile Policy
the Acceptable Use
Policy) and this Professional Profile Policy, Pros can use the features made available on our
Platform to promote their business.
By creating a Professional Profile (including by claiming an unclaimed Professional Profile), you acknowledge
and agree to each of the following:
- Authorised Person. You are a principal or employee authorised to create a Professional Profile
for the business. You are responsible for any and all activity on your account, including as a result of
you choosing to share your account credentials, not keeping your account credentials confidential, or
not keeping your account credentials updated.
- Accurate Information.
i. You will provide accurate, truthful,
and complete information regarding your business, and keep all business information up to
ii. You will create only one Professional Profile for your
iii. You will pick a business category that accurately
describes your products and services; and
iv. Professional Profiles
created for business categories not supported by Houzzcart will be removed without notice.
- License Information. If your profession or business requires licensure, you agree to provide all
licensing information necessary to list or advertise your business online on Houzz. In addition, you
represent that any licensing information you provide is accurate and up to date.
- Projects. You agree that any Projects posted on your Professional Profile represent your own
work, and you will not claim credit for the work of others.
- Affiliations. Houzzcart may enable you to display your affiliation with certain trade associations
relevant to your business. You agree that you will only choose those organisations with which you are
actually affiliated for display on your Professional Profile, and promptly remove any affiliations if no
longer current. You agree that in certain circumstances Houzzcart may display your affiliation with certain
trade association partners on your Professional Profile on your behalf, e.g. upon verification of
membership by the trade association.
- No Guaranteed Placements. The appearance of your Professional Profile in Houzzcart search results is
not guaranteed and is dependent on a number of factors, including without limitation the popularity and
volume of photos, reviews, and user interactions. Houzzcart does not guarantee specific placements on Houzz
except as part of paid marketing packages.
- Reviews. Customers may review your business on your Professional Profile. Houzzcart does not remove
negative reviews that do not violate our Review Policy, regardless of whether a Pro is a paying customer
or not, except as may be required by law. If you attempt to create new or additional Professional
Profiles for the same business, we reserve the right to link your prior reviews to your new or
additional Professional Profiles.
Profile, subject to applicable law, any postings, reviews, photos, or comments you submitted prior to
deactivation or deletion may remain published on the Platform after deactivation or deletion.
- Personal Data. Personal data collected with respect to the Pro will be handled by Houzzcart in
receive personal information through our Platform (“User Data”), you may use the User Data only for the
intended purpose for which it was provided, i.e. to respond to the applicable person in a timely manner
(including to provide information about your services and provide the service requested) or as otherwise
authorised by the individual. You shall protect the confidentiality of User Data and use appropriate
security safeguards to protect User Data against unauthorised or unlawful processing or use of User Data
and against accidental loss, destruction, alteration, disclosure of, or access to User Data. You may
share such User Data only to the extent authorised by the person to which such Personal Data relates or
to your sub-contractors, provided that you are responsible for ensuring the subcontractors’ compliance
with this provision. Without limiting the foregoing, you shall not sell User Data, whether for money or
other valuable consideration. You will ensure that your use of User Data (including your communications
with Houzzcart users by email, phone, text, or otherwise) is at all times compliant with all applicable laws
(including with respect to the period with which you retain User Data) and that you honour requests by
individuals exercising their rights under applicable law (e.g. with respect to not contacting the
individual further, data deletion, or data access). If a person with whom you have no business
relationship does not affirmatively respond to or is not otherwise receptive to your communications, you
agree that you will cease communicating to such person through the Platform after a reasonable number of
outreaches. You understand and agree that you are the sender of, and responsible for, any of your
communications through the Platform, and Houzzcart is not the sender. If you receive any privacy enquiry or
complaint from an individual, regulator or other party related to the use of User Data, you will
promptly inform Houzzcart of such enquiry or complaint and will cooperate reasonably and in good faith to
respond to such enquiry or complaint.
- Communications Preferences. When you create an account on Houzz, please note that any prior
communications preferences you may have conveyed to Houzzcart will not be transferred to your Houzzcart account.
We reserve the right to communicate with you using the contact information you provide or that is
publicly or commercially available, including to provide you with information about our services and
products and with tips and offers.
- User Disputes. You agree that you are solely responsible for your agreements or interactions with
any Houzzcart user, and we will have no liability or responsibility in connection with such agreements or
interactions. We reserve the right, but have no obligation, to become involved in any way with disputes
between you and any Houzzcart user.
Effective 1st January, 2020